Frequently Asked Questions
General Information
What is Lovey Patisserie Cafe?
Lovey Patisserie Cafe is a Melbourne-based patisserie specialising in Asian-inspired desserts. We are best known for our light chiffon sponge cakes, Swiss rolls, Basque cheesecakes, and seasonal handcrafted desserts, all made fresh daily with premium ingredients.
We currently operate two locations in Melbourne — Doncaster 3108 and Melbourne CBD 3000 — offering dine-in, takeaway, pick-up, and delivery services.
What makes Lovey Patisserie Cafe different from other cake shops?
Lovey Patisserie Cafe specialises in Asian-inspired desserts that focus on light texture, balanced sweetness, and fresh ingredients.
- Less sweet recipes, designed to highlight flavour and texture rather than excessive sugar
- Freshly made cakes using fresh cream, with no preservatives
- A strong focus on chiffon sponge cakes and Basque cheesecakes
- Monthly menu updates with seasonal and creative flavours
- A welcoming café experience across two Melbourne locations
Where are your stores located?
Melbourne CBD
26 Berrbang Lane, Melbourne VIC 3000
Doncaster
Ground Floor, Nest Building
Shop 1 / 642 Doncaster Road, Doncaster VIC 3108
Is parking available at your Doncaster store?
Yes. Free 2-hour parking is available at Level B1, accessible via Frederick Street. Simply tap your credit card on entry and exit to receive free parking.
Opening Hours
Melbourne CBD
Monday – Sunday: 10:00 am – 6:00 pm
Doncaster
Sunday – Thursday: 8:00 am – 4:30 pm
Friday – Saturday: 8:00 am – 9:00 pm
Opening hours may vary on public holidays and special days. Updates will be announced via our website blog, Google Business, and social media platforms.
Menu & Products
What types of cakes and desserts do you offer?
- Chiffon sponge shortcakes
- Swiss rolls
- Basque cheesecakes (selected options are gluten-free)
- Panna cotta (seasonal)
- Cookies & baked treats (selected days / pre-order)
Which type of cream do you use – animal cream or plant-based cream?
The majority of our cakes use animal-based cream. Vegan options using plant-based cream are available by pre-order only.
Are your ingredients halal friendly?
Yes. We only use halal-friendly ingredients across all items.
Do you use preservatives?
No. All products are made fresh daily with no preservatives.
Are your cakes less sweet?
Yes. Our cakes are designed to be less sweet, focusing on balance and flavour.
Do you update your menu regularly?
Yes. Our menu is updated every month.
Cake Sizes & Servings
What size cakes do you offer and how many people do they serve?
- 4 inch: suitable for 2–4 people
- 6 inch: suitable for 4–6 people
- 8 inch: suitable for 6–8 people
Can I write a message on the cake?
Messages cannot be written directly on the cake. Chocolate writing is available on the cake board by selecting the option on the product page.
Ordering & Pre-orders
What is the minimum pre-order time?
The minimum pre-order time is 48 hours. Urgent requests are subject to availability.
Do you accept walk-in orders?
Yes. Walk-in orders are welcome at both stores, subject to daily stock availability.
Delivery
Do you offer delivery?
Yes. Delivery is available within a 30 km radius of our Doncaster store.
How much is the delivery fee?
- 0–5 km: $10.95
- 5–11 km: $14.95
- 11–17 km: $19.95
- 17–22 km: $24.95
- 22–26 km: $29.95
- 26–30 km: $34.95
After-Sales & Support
What if my order is incorrect or damaged?
Please contact us immediately with your order details so we can assist.
Functions & Corporate Orders
Which store is available for functions?
Function services are available at our Doncaster store only.
What can we expect on the day of the function?
Unlimited cake slices and unlimited drinks from our in-store drinks menu.
What are the prices and are special arrangements available?
Pricing and arrangements vary depending on group size and requirements. Please contact us via social media or email at info@loveypatisseriecafe.com.
